Regarding Recent Outages

  • Check out our Partnered Grand Theft Auto 5 Roleplaying Community New Day RP!

William Hayes

The Man Himself
Management
AG's Office
Whitelisted
First Settler
Oct 10, 2019
2,781
2,560
288
Hi all,

I am here to provide you all some additional insight and updates to what has been going on with the server in the past 24 hours. Last last night (August 17th) we became the target of a severe DDoS (Distributed Denial of Service) attack. I want to stress that we do not know who is behind these attacks and urge users to not make any assumptions about who it may be. We're all in this boat regardless of who is doing it.

This DDoS attack has caused numerous connection issues to both Teamspeak and the RedM Servers. The truth is - We've been getting DDoS'd for months, at an almost daily rate, but users never feel it because we do have a good DDoS mitigation network, which unfortunately was not up to the task of filtering this one out.

So what's the solution?
I have been working with @Ty Byrne since the beginning of the attacks to determine our best course of action moving forward. We both agreed that the best thing to do is to change our hosting provider and upgrade our DDoS mitigation capabilities. This means we will be switching hosting providers and our server rental expenses will increase by nearly 40% - That being said, we have significant cash reserves and the health of the community is worth every penny of moving to a new host.

What does this mean for users?
While we may have a short downtime outage while we transfer all of our servers to the new host, users will experience no significant differences. There will not be a wipe or any changes like that. Everything will remain the same in-game. The time-frame for this transfer is within the next 24-48 hours, and we will announce on this thread, in Discord, and on Twitter when the downtime will be a few hours ahead. We are working as fast as we can and we have ordered the new server anyways.

Why the sudden move?
While I think that this set of attacks will subside when whoever is attacking us gets bored of doing so, there is a possibility of this type of thing happening again in the future. While the current host is fine for our purposes and has served us well for the past 8+ months, the risk of having the servers be interrupted over a multi-day period is not something we are okay with. Our new hosting provider should provide us much better coverage than we currently have and are more apt to working with us to correct issues as they happen, compared to our current provider. While we may see attacks get through in the future, we should be better equipped to respond to them and mitigate the attack methods, whereas with the current host we are limited on our ability to do so.

As a final note, I want to thank you all for your patience during this. Obviously this is not something any of us want to happen - but we will address it and move forward as a community in a transparent way.

Thank you,

Hayes / Management.
 

William Hayes

The Man Himself
Management
AG's Office
Whitelisted
First Settler
Oct 10, 2019
2,781
2,560
288
IMPORTANT INFORMATION:
Hi all,

We are migrating the server to our new server box, as part of this process we will be making a database backup during the 8pm ET restart. There won't be any downtime associated with this. That being said, the servers will be read-only past 8pm Eastern Time, this means any changes you make won't transfer over to the new server. This includes money, inventory items, etc. So use it as a platform for roleplaying but we will not be compensating anybody for items/money/etc lost after 8pm Eastern Time. Do not use this time to unrealistically spend money please.

We will update you with a time that we will be transferring everything over to the new box at some point after 8pm ET, hopefully tonight but at latest tomorrow. We will give ~30 mins to 1 hour of warning before we shut the servers down and move them over.

Thanks.
 
  • Like
Reactions: Harley Freeman

William Hayes

The Man Himself
Management
AG's Office
Whitelisted
First Settler
Oct 10, 2019
2,781
2,560
288
We're alive again! The old connection information should work, but in the event that it doesn't please use "new.wwrp.gg", for both Teamspeak and the Servers.

There may be another outage due to DDoS but our new setup allows us to better analyze and mitigate attacks when they happen, so if we do go down again fear not - We are confident in our ability to resolve these issues (whereas with the old host we were unable to).

Thank you all for your patience during this!

Hayes / Management.